Privacy Policy
Your privacy matters to us at ophiralunox
Last updated: March 15, 2025
Introduction
ophiralunox operates under Australian privacy laws and takes your personal information seriously. We're committed to protecting your privacy while providing quality financial education services. This policy explains how we collect, use, store, and protect your personal information when you interact with our platform at ophiralunox.com.
By using our services, you agree to the collection and use of information in accordance with this policy. We follow the Australian Privacy Principles under the Privacy Act 1988 and ensure your rights are protected throughout your learning journey with us.
Information We Collect
Personal Information
When you register for our financial analysis courses or webinars, we collect:
- Full name and contact details including email address
- Phone number for course notifications and support
- Professional background and experience level
- Educational goals and learning preferences
- Payment information processed through secure third-party providers
Technical Information
Our website automatically collects certain technical information to improve your experience:
- IP address and browser type for security purposes
- Device information and operating system details
- Pages visited and time spent on our platform
- Learning progress and course completion rates
- Cookie data to maintain your session and preferences
How We Use Your Information
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Course delivery and support | Name, email, learning preferences | Contract performance |
| Payment processing | Billing details, payment method | Contract performance |
| Platform improvement | Usage data, technical information | Legitimate interest |
| Communication | Contact details, course progress | Consent or legitimate interest |
We use your information primarily to deliver our financial education courses effectively. This includes sending course materials, tracking your progress, providing technical support, and communicating important updates about your learning program.
Information Sharing and Disclosure
We maintain strict controls over who can access your personal information. We only share data when necessary for course delivery or when required by law.
Service Providers
We work with carefully selected service providers who help us deliver our courses:
- Payment processors for secure transaction handling
- Email service providers for course communications
- Cloud hosting services for platform operations
- Analytics providers to improve user experience
All service providers are bound by strict confidentiality agreements and can only use your data for the specific services they provide to us.
Legal Requirements
We may disclose your information when required by Australian law, court order, or government regulation. We will notify you of such disclosures unless legally prohibited from doing so.
Your Privacy Rights
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within 30 days of your request.
Correct Information
Update or correct any inaccurate personal information in your account at any time through your profile settings.
Delete Your Account
Request complete deletion of your account and associated data, subject to any legal retention requirements.
Restrict Processing
Limit how we use your information in certain circumstances while maintaining your account access.
To exercise any of these rights, contact our privacy team using the details provided below. We may need to verify your identity before processing your request to protect your personal information.
Data Security and Retention
We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include encrypted data transmission, secure server environments, and regular security audits.
Data Retention Periods
- Active student records: Maintained for duration of enrollment plus 7 years
- Course completion certificates: Kept permanently for verification purposes
- Payment records: Retained for 7 years as required by Australian tax law
- Marketing communications: Until you unsubscribe or request deletion
- Technical logs: Automatically deleted after 12 months
When data is no longer needed, we securely delete or anonymize it according to our data retention schedule and Australian privacy requirements.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your learning experience. We use both essential cookies required for basic functionality and optional cookies that help us improve our services.
Essential Cookies: These are necessary for the website to function properly, including maintaining your login session and remembering your course progress.
Analytics Cookies: Help us understand how students use our platform so we can make improvements. You can opt out of these through your browser settings.
You can control cookie settings through your browser preferences, though disabling essential cookies may affect your ability to use certain features of our learning platform.
International Data Transfers
While our primary operations are based in Australia, some of our service providers may process data in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place through:
- Standard contractual clauses approved by privacy authorities
- Adequacy decisions recognizing equivalent privacy protection
- Certification schemes ensuring appropriate data protection standards
We regularly review these arrangements to ensure your data receives the same level of protection regardless of where it's processed.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify active students by email and post the updated policy on our website.
The most current version will always be available at ophiralunox.com/privacy-policy with the revision date clearly displayed. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Privacy Contact Information
For privacy-related questions, concerns, or to exercise your rights:
Email: info@ophiralunox.com
Phone: +61 3 8344 1777
Mail: ophiralunox Privacy Officer
6 Oxley St, Townsville QLD 4810, Australia
We aim to respond to all privacy inquiries within 30 days of receipt.